Protean Instrument warrants the products it manufactures to be free of defects due to workmanship, material, and design for a period of twelve months from the date of delivery. The calibration of a product is warranted to be within its specified accuracy limits at the time of shipment. In the event of instrument failure, notify Protean Instrument to determine if repair or replacement is required.
This warranty excludes replacement of photomultiplier tubes, detectors, carriers, and windows that are broken due to excessive physical abuse or used for purposes other than intended. Consumable items such as planchets are not included under warranty beyond insuring they are free from defects.
If the product does not perform as warranted, the purchaser's sole remedy shall be repair or replacement, at the option of Protean Instrument. In no event will Protean Instrument be liable for damages, lost revenue, lost wages, or any other incidental or consequential damages arising from the purchase, use, or inability to use product.
All international accounts are required to submit an End Use/User Statement. Proforma invoices are not submitted to customer without the End Use/User Statement.
Domestic customers who are sending the instruments internationally are also required to submit an End Use/User Statement.
An End Use/User Statement is not required for repair/calibration, but a denied party screening will be performed.
Download End User Statement Form
New guard detector option for ASC-950-DP and MPC-900-DP dual phosphor systems.
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